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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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sumit verma

October 13, 2025

5  out of  5
rating by sumit verma
"Swift response to queries and great service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Anna Frith

September 29, 2025

5  out of  5
rating by Anna Frith
"Rachael was great to work with. Very patient and worked with us to lower our rates. Would definitely recommend!"
We responded:
"Thank you so much for your kind words! I’m glad we were able to lower your rates. It was a pleasure working with you, and I truly appreciate your recommendation. If you ever need anything else, please don’t hesitate to reach out!"
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Gracette Spencer

September 26, 2025

5  out of  5
rating by Gracette Spencer
"I have a very informative and engaging conversation with the finalization on starting my home and auto coverage with State Farm. I was referred by my friend Tonya Golden and I am so happy she did!!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that you found our conversation informative and engaging. It's wonderful to know that Tonya Golden's referral led you to us, and I'm excited to assist you with your home and auto coverage through State Farm. Please don't hesitate to reach out if you have any questions or need further assistance. Welcome to the State Farm family!"
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Derek McLenithan

September 25, 2025

5  out of  5
rating by Derek McLenithan
"Rachel is awesome! We moved recently across the country and have had a lot to take care of. Rachel made the process of getting our car insurance squared away easy and smooth all while giving us a warm welcome to VA. Much appreciated!"
We responded:
"Thank you so much for your kind words! I’m thrilled to hear I could make your car insurance process smooth during such a busy time. Welcome to Virginia—I’m excited to get to know your family and am here anytime you need assistance. "
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Andrea Taylor

September 18, 2025

5  out of  5
rating by Andrea Taylor
"Very helpful, fast and attentive."
We responded:
"Thank you for your kind words! We're glad to hear you found our service very helpful, fast, and attentive. We appreciate your feedback!"
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Vin K

September 16, 2025

5  out of  5
rating by Vin K
"Very nice and was very helpful finding better auto and home insurance"
We responded:
"Thank you so much for your kind words! We're delighted to hear that we could help you find better auto and home insurance. If you ever need assistance in the future, please don't hesitate to reach out!"
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Makahla Bullock

September 12, 2025

5  out of  5
rating by Makahla Bullock
"Amazing agent! Very helpful and informative, such a doll."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Alexis Baum

September 11, 2025

5  out of  5
rating by Alexis Baum
"I always hate setting up insurance, but Rachel Bailey and the others I speak to are so nice and answered every question I had that I wouldn’t want to use anyone else. They also got me the lowest rate I could find for my vehicle which is definitely a plus. I will be recommending them in the future"
We responded:
"Thank you so much Alexis! It was our pleasure to assist you! We take customer service very seriously and glad that everyone that you interacted with provided you those expectations. We look forward to working with you for a long time!"
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Lawrence Rainey

September 10, 2025

5  out of  5
rating by Lawrence Rainey
"Easy,quick and professional."
We responded:
"Thank you so much for your kind words! We're delighted to hear you found our service easy, quick, and professional. We appreciate your support and look forward to serving you again!"
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Myra Smith

September 8, 2025

5  out of  5
rating by Myra Smith
"I just to wanted to thank Rachel Bailey — State Farm Insurance Agent and Victory Agent. They are 💎 YOU dont find these days.Smart,knowledgeable,…know their jobs, patient, I was there for an hour. Lol 😂 I’m Older now it makes a big difference when you have AGENTS that treat you with respect. So if you want great service and sweet ladies affordable insurance go to STATE FARM INSURANCE OLD TOWN PORTSMOUTH…!!!!!"
We responded:
"Thank you so much for your wonderful feedback! It means the world to me and my team! We are dedicated to providing exceptional service and ensuring everyone feels valued and respected. I’m thrilled to hear that your experience with us was so positive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Come see us anytime—we’re always here to help!"
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Hamdi Ahmad

September 3, 2025

5  out of  5
rating by Hamdi Ahmad
"Rachel was extremely helpful and professional in getting my auto policy issued quickly. She explained everything clearly, made the process stress-free, and was always available to answer my questions. I really appreciate her excellent customer service and would highly recommend her and State Farm to anyone looking for reliable insurance support."
We responded:
"Thank you, Hamdi! If you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
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Jacqueline Powers

September 3, 2025

5  out of  5
rating by Jacqueline Powers
"The absolute best! Saving me a ton of money and quick, kind, and efficient! Thank you!"
We responded:
"Thank you so much for choosing Rachel Bailey State Farm for your insurance needs and your support Jacqueline! Don't forget to follow us on FACEBOOK @ https://www.facebook.com/109338508295642 & INSTAGRAM @ https://www.instagram.com/rachel_insures/ to up to date on Rachel Bailey State Farm! "
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Nicole Burdick

August 21, 2025

5  out of  5
rating by Nicole Burdick
"Great service very pleasant and answered all my questions"
We responded:
"Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could provide the service you deserved. If you ever need anything else, don't hesitate to reach out!"
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Ronyea Dunton

August 15, 2025

5  out of  5
rating by Ronyea Dunton
"Shelby is amazing. Always very helpful."
We responded:
"Thank you for the kind words! We appreciate you! "
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K Walker

August 14, 2025

5  out of  5
rating by K Walker
"I love them! They are always helpful and friendly!! My fav ladies!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you love our team and appreciate the friendly, helpful service we strive to provide. Your support means the world to us! 🌟"
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Amanda Scott

August 14, 2025

5  out of  5
rating by Amanda Scott
"Rachel helped us so quickly! I don’t think we have been helped this quickly in the years we have been with State Farm. This was our first dealings with Rachel and we are very impressed! Thank you Rachel!!"
We responded:
"Thank you so much for your wonderful feedback! I'm thrilled to hear that I could assist you quickly and make a positive impression during your first experience with me. It's a pleasure to support you, and I look forward to continuing to provide you with excellent service!"
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Joshua Swoope

August 14, 2025

5  out of  5
rating by Joshua Swoope
"Shelby was very helpful and professional"
We responded:
"Thank you for your kind words! We're glad to hear that Shelby was very helpful and professional. We appreciate your support and look forward to assisting you again in the future."
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Kelli Brown

August 13, 2025

5  out of  5
rating by Kelli Brown
"I spoke with Shelby. She was very nice and helpful such a joy to work with. Shelby was very knowledgeable about the insurance products she presented. I purchased car and motorcycle insurance. It was wonderful to get a decent quote with everything else in the world going up it was nice to have my insurance come down. I would recommend Shelby to all of my friends."
We responded:
"Thank you so much for your kind words! I’m thrilled to hear that Shelby provided you with helpful, knowledgeable service and that you were able to secure great rates on both your car and motorcycle insurance. We truly appreciate your recommendation and look forward to continuing to serve you and your friends in the future. Safe travels!"
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Troy Anglin

August 12, 2025

5  out of  5
rating by Troy Anglin
"I had a great experience working with Rachel and Shelby. Rachel did an excellent job finding the best value for my coverages, and I truly appreciate her effort and attention to detail. Both Rachel and Shelby were friendly, professional, and made the entire setup process smooth and easy. I'm very happy I got the chance to speak with them... Highly recommend!"
We responded:
"Thank you so much for your wonderful review! I’m truly grateful for the opportunity to assist you and am so glad we could find the best coverage that fits your needs. I understand how important it is to feel confident and comfortable during this process, and I’m happy that Shelby and I could make everything smooth and easy for you. Your kind words mean a lot to me, and I’m here anytime you need support or have questions. Thanks again for trusting us!"
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Johanny Lopez

August 12, 2025

5  out of  5
rating by Johanny Lopez
"Great help will recommend using for any insurance services"
We responded:
"Thank you, Mr. Lopez! If you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
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Joseph Dimina

August 7, 2025

5  out of  5
rating by Joseph Dimina
"Super responsive and helpful! Dropped my rates down significantly, works well for military"
We responded:
"Thank you for your Support, Joe! Just a quick note—if you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
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SAGAR PATEL

August 6, 2025

5  out of  5
rating by SAGAR PATEL
"Good"
We responded:
"Thank you for your Support, Mr. Patel! Just a quick note—if you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
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K

August 5, 2025

5  out of  5
rating by K
"I had a great experience! Very professional, knowledgeable, and took the time to explain all my options and questions clearly. Highly recommend for anyone looking for reliable insurance support!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience and that our team was able to provide clear explanations and reliable support. Your recommendation means a lot to us! Just a quick note—if you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
Profile photo of Madison Luckman

Madison Luckman

August 1, 2025

5  out of  5
rating by Madison Luckman
"So helpful! Rachel helped me understand the ins and outs of my policy and where to make changes if I wanted to. I had State Farm for years and decided to give another company a try when I moved to a different area… the grass was not greener! So happy to be back with State Farm."
We responded:
"Thank you so much for your kind words! I’m so glad I could help you understand your policy and make the right changes for your needs. It’s wonderful to have you back with State Farm, and I’m committed to providing you with the best service possible. Please feel free to reach out anytime if you have questions or need assistance. Also, don’t forget we have a referral program as a thank you when you share our services with friends and family!"
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Madi Sheppard

July 24, 2025

5  out of  5
rating by Madi Sheppard
"Recently called regarding quotes and spoke with Shelby. She was very polite and understanding while discussing different insurance plans. Answered all of my questions with clear communication and professionalism, while continuing to make me feel welcomed and not rushed. By far the best insurance experience I have ever had. 10/10 experience!"
We responded:
"Thank you so much for sharing your experience! We're delighted to hear that Shelby provided you with polite, clear, and professional service while making you feel welcome and comfortable. Your 10/10 rating means a lot to us. Also, we have a referral program that you might find valuable—please feel free to ask for more details. We look forward to continuing to support you with your insurance needs."