State Farm® Insurance Agent Rachel Bailey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Michael Eley
May 12, 2025
5
out of
5
rating by Michael Eley
"Just had a situation they work with me the whole time through"
We responded:
"Thank you for taking the time to share your experience. I truly appreciate your feedback and am glad to hear that my team and I were able to assist you throughout the process. We strive to provide exceptional service and support to all our clients, and it’s wonderful to know that we met your expectations. Your satisfaction is our top priority, and your kind words motivate us to keep improving."
Jonathan Larrew
May 9, 2025
5
out of
5
rating by Jonathan Larrew
"Great help walking me through getting my bost insured. Having a person to talk to really makes a difference!"
We responded:
"Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our assistance helpful in getting your boat insured. We believe that personal interaction makes all the difference, and it's great to know that our team was able to provide you with the support you needed."
Kathy
May 9, 2025
5
out of
5
rating by Kathy
"5 stars excellent service"
We responded:
"Thank you for your support, Kathy!"
jim lacrosse
May 1, 2025
5
out of
5
rating by jim lacrosse
"Phegi was absolutely fantastic. Knowledgeable, to the point, answered all my questions. Thank you!"
We responded:
"Thank you so much for your lovely review! I’m so glad to hear that Pheji was able to assist you and answer all your questions. We truly aim to provide a personal touch and it’s wonderful to know that it made a difference for you. If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. We’re here for you!"
Kingsley Aponoso
May 1, 2025
5
out of
5
rating by Kingsley Aponoso
"Pheji was absolutely fantastic to work with! She went above and beyond to ensure I got the best coverage for both of my vehicles at an unbeatable price. Her professionalism, knowledge, and friendly approach made the entire process seamless. I'm so grateful for her expertise and dedication. If you're looking for exceptional service and great rates, look no further than Pheji's agency – she's the best! 5 stars!"
We responded:
"Thank you so much for your kind words and for taking the time to leave such a glowing review! We are thrilled to hear that Pheji provided you with fantastic service and helped you secure the best coverage for your vehicles at an unbeatable price. At our agency, we strive to go above and beyond for our customers, and it’s wonderful to know that Pheji's professionalism and dedication made your experience seamless. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. Thank you once again for your support and for recognizing Pheji's hard work. We look forward to serving you again!"
Asma Khan
April 30, 2025
5
out of
5
rating by Asma Khan
"Rachel is amazing! I love State Farm and more importantly the service and prompt resolutions to all my concerns! Rachel Bailey’s team is the best. Thank you."
We responded:
"Thank you so much for your wonderful feedback! I’m thrilled to hear that you love State Farm and that my team and I were able to assist you promptly with all your concerns. Your satisfaction means the world to us, and we’re here for you whenever you need us. Thank you for your support!"
Elsey Stahl
April 29, 2025
5
out of
5
rating by Elsey Stahl
"Max was amazing, helped so much with all of my needs and made it fast and painless!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
pheji castel
April 29, 2025
5
out of
5
rating by pheji castel
"I love pheji and the whole Rachel Bailey state Farm"
We responded:
"Thank you for your support!"
Douglas Bradley
April 28, 2025
5
out of
5
rating by Douglas Bradley
"Great experience dealing with Rachel Bailey. Very helpful and responsive. Very happy!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Eugene Thomas
April 24, 2025
5
out of
5
rating by Eugene Thomas
"Rachel Bailey was great to work with customizing our insurance to meet our families needs. In the end she was able to save us close to $400 a year! Thank you Rachel!"
We responded:
"Thank you so much for your wonderful review! It was a pleasure working with you to customize your insurance to fit your family's needs. I'm thrilled to hear that we were able to save you close to $400 a year! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. I’m here to help! Also, if you know anyone who could benefit from our services, I would greatly appreciate your referrals."
Vin HlZ
April 23, 2025
5
out of
5
rating by Vin HlZ
"She is wunderbar! Super pleasant and efficient. She handled my transition from SC to VA well. You should be proud to have her on your team. Thank you Team SatefarmVA!!!"
We responded:
"Thank you for your Support!"
Ronyea Dunton
April 23, 2025
5
out of
5
rating by Ronyea Dunton
"Victoria was amazing and explained everything throughly. Any question that I had about car and rental insurance she had the answers for me."
We responded:
"Thank you for your feedback! We're thrilled to hear that Victoria provided you with thorough explanations and answered all your questions about car and rental insurance. If you have any more inquiries or need further assistance, feel free to reach out!"
Christopher Minor
April 23, 2025
5
out of
5
rating by Christopher Minor
"Very helpful on any questions I had"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Lynetta Chavis
April 22, 2025
5
out of
5
rating by Lynetta Chavis
"Max was amazing she was a great listener, patient and really helped me make a sound decision. Max left me feeling accomplished and she made me feel like she was in my shoes and very understanding of my concerns and my situation. Exceptional customer service!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Max provided you with the exceptional service we strive for. Her dedication to listening and understanding your concerns is truly commendable, and it’s wonderful to know you felt supported throughout the decision-making process. We appreciate your trust in us and are here for you whenever you need assistance in the future. Thank you for choosing us!"
Donna Gardner
April 21, 2025
5
out of
5
rating by Donna Gardner
"Rachael is only a phone call away. And she always answers her phone. They are the best insurance people I have ever dealt with. They also save me money"
We responded:
"Thank you so much for your wonderful review! I’m so glad to hear that you’ve had a great experience working with me and my team. I’m always here to help, and I’m thrilled that I could save you money as well. If you ever need anything, just give me a call! I truly appreciate your support!"
K Walker
April 15, 2025
5
out of
5
rating by K Walker
"I love them! They are always helpful and friendly!! My fav ladies!!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you love our team and appreciate the friendly, helpful service we strive to provide. Your support means the world to us! 🌟"
andrew carwile
April 10, 2025
5
out of
5
rating by andrew carwile
"Very helpful and friendly!"
We responded:
"Thank you so much for your kind words! As the owner of Rachel Bailey State Farm in Old Town Portsmouth, I’m thrilled to hear that you found our team to be helpful and friendly. We work hard to create a welcoming environment, and it means a lot to me that you felt that during your visit. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. You’re always welcome to come see us anytime—we’re here to support you with whatever you need!"
Michael Hirsch
April 10, 2025
5
out of
5
rating by Michael Hirsch
"Very pleasant and easy to work with."
We responded:
"Thank you so much for your kind words! It truly warms my heart to hear that you found our team at State Farm Insurance in Old Town Portsmouth to be pleasant and easy to work with. We always aim to create a welcoming environment, and I’m glad that you felt that during your visit. If you ever have any questions or need assistance, please don’t hesitate to reach out. You’re always welcome to come see us anytime—we’re here to help with whatever you need!"
Myra Smith
April 10, 2025
5
out of
5
rating by Myra Smith
"I just to wanted to thank Rachel Bailey — State Farm Insurance Agent and Victory Agent. They are 💎 YOU dont find these days.Smart,knowledgeable,…know their jobs, patient, I was there for an hour. Lol 😂 I’m Older now it makes a big difference when you have AGENTS that treat you with respect. So if you want great service and sweet ladies affordable insurance go to STATE FARM INSURANCE OLD TOWN PORTSMOUTH…!!!!!"
We responded:
"Thank you so much for your wonderful feedback! It means the world to me and my team! We are dedicated to providing exceptional service and ensuring everyone feels valued and respected. I’m thrilled to hear that your experience with us was so positive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Come see us anytime—we’re always here to help!"
Nikia Williams
April 3, 2025
5
out of
5
rating by Nikia Williams
"Rachel and Victoria are absolute professional, personable, & AFFORDABLE rockstar Titans of the insurance sector! As a single mother on a modest working class salary, they've made FULL coverage insurance attainable with homeowner's, 3 vehicles, and TWO TEENAGERS! I was referred to Rachel (State Farm) after 3 asanine quotes from Geico, USAA, & Progressive; her team and lead assistant Victoria secured MORE coverages for a fraction of the price, less than $400 monthly for home, auto, life with TEENAGERS! I was unaware that under 25 persons can send coverage into $1000 s! Rachel and Victoria not only cover you in cost but most importantly customer service...it's STELLAR. They understand life and economic dynamics, thus treating you like family and regarded with empathy & humanity & not a commissioned based agency like others. I've been with State Farm a year now and just upgraded my policy today. I've never had such a business based peace of mind since my mortgage company. State Farm, in particularly Rachel Bailey and TEAM have been a safe haven & heaven! Thank you!!!"
We responded:
"Thank you from the bottom of my heart for your wonderful review! It means so much to me that you felt supported and valued by Victoria and me. We truly strive to treat our clients like family, and I’m overjoyed that we could help you find affordable coverage that meets your needs. Your trust in us is something I cherish, and I’m here for you whenever you need assistance. We’re honored to be part of your journey!"
Allen
April 1, 2025
5
out of
5
rating by Allen
"I appreciated the drive and concern your office gave to me through Max Schooley and getting my beacon up and running so I could receive my discount. Thanks so much"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Max Schooley and our team were able to assist you in getting your beacon up and running. Ensuring our customers receive the discounts they deserve is a top priority for us, and we’re glad we could help. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out."
William Harrell
April 1, 2025
5
out of
5
rating by William Harrell
"Victoria and Rachel were very helpful and professional during my entire process and worked hard to get me a reasonable rate for my insurance policy"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Tony 707
April 1, 2025
5
out of
5
rating by Tony 707
"She was very helpful and a delight to talk to on the phone. She knew what she was talking about and helped me find the policy that fit me quickly, easily and at a very good price, thank you so much."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Mark Walters
March 28, 2025
5
out of
5
rating by Mark Walters
"Thanks to Max Schooley for helping me this morning with my payment and also to setup automated payment to my account. It's great to have a voice on the other side when you aren't good with computer's! Thanks again."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Max Schooley was able to assist you with your payment and set up automated payments to your account. Our team is dedicated to providing friendly and helpful support, especially for those who may not feel confident with technology. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!"
Jennifer Lee
March 27, 2025
5
out of
5
rating by Jennifer Lee
"Very efficient, customer service oriented. The experience was a delight. “An experience one receives when going into a neighborhood market where everyone knows each other”."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Our team strives to provide a welcoming atmosphere where everyone feels like part of the community. We appreciate your kind words and look forward to serving you again soon!"