State Farm® Insurance Agent Rachel Bailey
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Terry Legg
November 5, 2025
5
out of
5
rating by Terry Legg
"Shelby was wonderful. She took care of my new car insurance documents promptly."
We responded:
"Thank you for your kind words! We're delighted to hear that Shelby provided you with prompt and excellent service. If you need any further assistance with your car insurance, please don't hesitate to reach out!"
Sohaib Bari
November 5, 2025
5
out of
5
rating by Sohaib Bari
"Extremely helpful, always quick to respond."
We responded:
"We appreciate you taking the time to leave a review! Your feedback is important to us! If you have any further suggestions, we’re all ears!"
Ariel mia
October 31, 2025
5
out of
5
rating by Ariel mia
"Love the service low rates and went above and beyond for me thanks to Rachel Bailey"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Rachel Bailey went above and beyond for you. We appreciate your feedback and look forward to serving you again! Don’t forget, we offer gift cards as a thank you for any referrals you send our way."
Pamela Leone
October 30, 2025
5
out of
5
rating by Pamela Leone
"Rachel was awesome...she was very patient with my schedule and everything went very smoothly... couldn't ask for a better experience"
Iliana Rodriguez
October 30, 2025
5
out of
5
rating by Iliana Rodriguez
"I’ve worked with Rachel for my auto insurance needs, including my Hyundai Accent last year and my new vehicle that I recently added to my policy this year. Throughout everything, she has been amazing—very knowledgeable and easy to connect with at all times. The whole process has been smooth and straightforward. I highly recommend her to anyone!"
We responded:
"Thank you so much for your kind words and recommendation! I’m delighted to hear that I could make the insurance process smooth and easy for you, whether it was for your Hyundai Accent or your new vehicle. It’s always my goal to provide knowledgeable and responsive service. Please don’t hesitate to reach out if you need anything else—I’m here to help!"
Moaaied Badri
October 29, 2025
5
out of
5
rating by Moaaied Badri
"I had an outstanding experience with Rachel Bailey company, thanks to Rachel! From the moment she answered the phone, she was kind, professional, and incredibly patient. She took her time explaining every detail clearly, making sure I understood all my options without feeling rushed or overwhelmed. Rachel went above and beyond to help me find the right coverage that truly fits my needs. It’s rare these days to find someone who genuinely cares about the customer, but she absolutely does. Her exceptional service gave me peace of mind and confidence in my decision. If you’re looking for an insurance company that values its customers and provides top-notch service, I highly recommend them! And if you get the chance, ask for Rachel — she’s amazing! 🙌"
We responded:
"Thank you so much for your kind words and thoughtful review! I'm truly grateful for the opportunity to assist you and thrilled to hear that you had such a positive experience. Helping you find the right coverage and making sure you felt confident every step of the way is what I strive for. Your recommendation means a lot to me and the entire team. Please don’t hesitate to reach out if you ever need anything else — I’m here to help! 🙌😊"
MotherRussia
October 29, 2025
5
out of
5
rating by MotherRussia
"Very polite and kind and patient"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Matthew Kennon
October 29, 2025
5
out of
5
rating by Matthew Kennon
"Fast, friendly and knowledgeable"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
John Polson
October 28, 2025
5
out of
5
rating by John Polson
"Shelby was a delight, very informative and attentive"
We responded:
"Thank you so much! We’re thrilled to hear Shelby was such a delight and provided great info and attention. Your kind words made our day!"
Michelle Chauvin
October 28, 2025
5
out of
5
rating by Michelle Chauvin
"Rachel really went above and beyond to help meet our insurance needs. Highly recommend!"
We responded:
"Thanks so much for the kind words! I’m really glad I could help with your insurance needs. I appreciate the recommendation and am always here if you need anything else!"
Jennifer Hill
October 23, 2025
5
out of
5
rating by Jennifer Hill
"Fast Service and very helpful! Much appreciated!"
We responded:
"Thank you, Jennifer for your support! I appreciate you!"
Yvonnya Peoples
October 14, 2025
5
out of
5
rating by Yvonnya Peoples
"Great service Highly recommended"
We responded:
"Thank you so much Yvonnya for your review of your experience! "
sumit verma
October 13, 2025
5
out of
5
rating by sumit verma
"Swift response to queries and great service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Anna Frith
September 29, 2025
5
out of
5
rating by Anna Frith
"Rachael was great to work with. Very patient and worked with us to lower our rates. Would definitely recommend!"
We responded:
"Thank you so much for your kind words! I’m glad we were able to lower your rates. It was a pleasure working with you, and I truly appreciate your recommendation. If you ever need anything else, please don’t hesitate to reach out!"
Gracette Spencer
September 26, 2025
5
out of
5
rating by Gracette Spencer
"I have a very informative and engaging conversation with the finalization on starting my home and auto coverage with State Farm. I was referred by my friend Tonya Golden and I am so happy she did!!"
We responded:
"Thank you so much for your kind words! I'm thrilled to hear that you found our conversation informative and engaging. It's wonderful to know that Tonya Golden's referral led you to us, and I'm excited to assist you with your home and auto coverage through State Farm. Please don't hesitate to reach out if you have any questions or need further assistance. Welcome to the State Farm family!"
Derek McLenithan
September 25, 2025
5
out of
5
rating by Derek McLenithan
"Rachel is awesome! We moved recently across the country and have had a lot to take care of. Rachel made the process of getting our car insurance squared away easy and smooth all while giving us a warm welcome to VA. Much appreciated!"
We responded:
"Thank you so much for your kind words! I’m thrilled to hear I could make your car insurance process smooth during such a busy time. Welcome to Virginia—I’m excited to get to know your family and am here anytime you need assistance. "
Andrea Taylor
September 18, 2025
5
out of
5
rating by Andrea Taylor
"Very helpful, fast and attentive."
We responded:
"Thank you for your kind words! We're glad to hear you found our service very helpful, fast, and attentive. We appreciate your feedback!"
Vin K
September 16, 2025
5
out of
5
rating by Vin K
"Very nice and was very helpful finding better auto and home insurance"
We responded:
"Thank you so much for your kind words! We're delighted to hear that we could help you find better auto and home insurance. If you ever need assistance in the future, please don't hesitate to reach out!"
Makahla Bullock
September 12, 2025
5
out of
5
rating by Makahla Bullock
"Amazing agent! Very helpful and informative, such a doll."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Alexis Baum
September 11, 2025
5
out of
5
rating by Alexis Baum
"I always hate setting up insurance, but Rachel Bailey and the others I speak to are so nice and answered every question I had that I wouldn’t want to use anyone else. They also got me the lowest rate I could find for my vehicle which is definitely a plus. I will be recommending them in the future"
We responded:
"Thank you so much Alexis! It was our pleasure to assist you! We take customer service very seriously and glad that everyone that you interacted with provided you those expectations. We look forward to working with you for a long time!"
Lawrence Rainey
September 10, 2025
5
out of
5
rating by Lawrence Rainey
"Easy,quick and professional."
We responded:
"Thank you so much for your kind words! We're delighted to hear you found our service easy, quick, and professional. We appreciate your support and look forward to serving you again!"
Myra Smith
September 8, 2025
5
out of
5
rating by Myra Smith
"I just to wanted to thank Rachel Bailey — State Farm Insurance Agent and Victory Agent. They are 💎 YOU dont find these days.Smart,knowledgeable,…know their jobs, patient, I was there for an hour. Lol 😂 I’m Older now it makes a big difference when you have AGENTS that treat you with respect. So if you want great service and sweet ladies affordable insurance go to STATE FARM INSURANCE OLD TOWN PORTSMOUTH…!!!!!"
We responded:
"Thank you so much for your wonderful feedback! It means the world to me and my team! We are dedicated to providing exceptional service and ensuring everyone feels valued and respected. I’m thrilled to hear that your experience with us was so positive! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Come see us anytime—we’re always here to help!"
Hamdi Ahmad
September 3, 2025
5
out of
5
rating by Hamdi Ahmad
"Rachel was extremely helpful and professional in getting my auto policy issued quickly. She explained everything clearly, made the process stress-free, and was always available to answer my questions. I really appreciate her excellent customer service and would highly recommend her and State Farm to anyone looking for reliable insurance support."
We responded:
"Thank you, Hamdi! If you refer friends or family to us, you can earn a $10 gift card for every referral, with no limit. We look forward to continuing to assist you with all your insurance needs!"
Jacqueline Powers
September 3, 2025
5
out of
5
rating by Jacqueline Powers
"The absolute best! Saving me a ton of money and quick, kind, and efficient! Thank you!"
We responded:
"Thank you so much for choosing Rachel Bailey State Farm for your insurance needs and your support Jacqueline! Don't forget to follow us on FACEBOOK @ https://www.facebook.com/109338508295642 & INSTAGRAM @ https://www.instagram.com/rachel_insures/ to up to date on Rachel Bailey State Farm! "
Nicole Burdick
August 21, 2025
5
out of
5
rating by Nicole Burdick
"Great service very pleasant and answered all my questions"
We responded:
"Thank you so much for your kind words! It was a pleasure working with you, and I'm glad I could provide the service you deserved. If you ever need anything else, don't hesitate to reach out!"